Privacy Policy

Effective Date: 21 September 2026

Welcome to Top Quality. We respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.

This Privacy Policy explains how Top Quality collects, uses, stores, protects, and may disclose your information when you visit or use our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

• Full name
• Mobile/telephone number
• Email address
• Delivery and billing address
• Order and purchase information
• Product preferences and related information
• Payment-related information where necessary
• Customer service communications
• Information you voluntarily provide through forms, messages, reviews, or other interactions

We may also collect limited technical information, such as IP address, browser type, device information, operating system, website activity, and cookies, where applicable.

2. How We Use Your Information

Top Quality may use your information for the following purposes:

• To process and confirm your orders
• To deliver products to your specified address
• To contact you regarding your order or delivery
• To provide customer support
• To process returns, refunds, replacements, or complaints
• To maintain order and transaction records
• To improve our products, services, website, and customer experience
• To prevent fraud, misuse, unauthorized activity, or security threats
• To communicate important service-related information
• To send promotional or marketing communications where permitted and appropriate
• To comply with applicable laws, regulations, legal requirements, or lawful requests

3. Customer Information Confidentiality

Top Quality treats customer information as confidential business information.

We do not sell, rent, or commercially trade your personal information to third parties.

Your information may be shared only where reasonably necessary to provide our services, fulfill your order, protect our business and customers, or comply with applicable legal requirements.

4. Sharing Information With Service Providers

To provide our services efficiently, certain information may need to be shared with trusted service providers, including:

• Delivery and courier companies
• Payment service providers, where applicable
• Website hosting and technical service providers
• Customer support or communication service providers
• Other authorized service providers necessary to complete your order or provide our services

Such information will be limited to what is reasonably necessary for the relevant service.

5. Payment Information

Top Quality may offer different payment methods depending on availability.

We do not intentionally store complete payment card information unless such storage is specifically required and lawfully permitted. Where payment processing is handled by a third-party payment provider, the payment provider’s own terms and privacy policy may also apply.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and improve the overall customer experience.

Cookies may also be used by certain third-party services, such as analytics, advertising, or website-security services, where applicable.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Marketing Communications

Where permitted, Top Quality may use your contact information to provide information about products, services, offers, campaigns, or other updates.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option, where provided.

Please note that even after opting out of promotional communications, we may still contact you regarding important transactional matters, such as an order, delivery, payment, return, refund, or customer-service issue.

8. Data Security

Top Quality takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Data Retention

We may retain customer information for as long as reasonably necessary for:

• Completing and maintaining transaction records
• Providing customer service
• Handling returns, refunds, complaints, or disputes
• Maintaining business and accounting records
• Meeting legal, regulatory, tax, or compliance requirements
• Protecting our legitimate business interests

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

10. Children’s Privacy

Our website is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information directly from children for purposes that are not permitted by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

Top Quality is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Customers are encouraged to review the relevant third party’s privacy policy before providing personal information.

12. Customer Rights and Requests

Subject to applicable law, customers may contact Top Quality regarding their personal information and may request appropriate action concerning their information, including correction of inaccurate information or other legally applicable requests.

To protect customer privacy and security, we may need to verify the identity of the person making such a request before taking action.

13. Data Protection and Legal Compliance

Top Quality aims to handle personal information responsibly and in accordance with applicable laws, regulations, and digital-commerce requirements of Bangladesh.

Where applicable, we will take reasonable measures to maintain the confidentiality, integrity, and security of customer information.

14. Changes to This Privacy Policy

Top Quality may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal and regulatory requirements.

Any updated version will be published on this page with the revised effective date.

Customers are encouraged to review this page periodically for the latest information.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact information provided on our website.

Our Commitment

Top Quality is committed to maintaining transparency, protecting customer privacy, and handling customer information responsibly while providing a secure and reliable online shopping experience.

Last Updated: 21 September 2026